Back to normal in Jean Coutu and Brunet pharmacies after an outage

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Back to normal in Jean Coutu and Brunet pharmacies after a breakdown

The laboratory software as well as the cash and telephone systems were not working at the end of the morning.

The Jean Coutu and Brunet pharmacies were able to resume their activities which were disrupted due to a computer failure that occurred on Thursday morning.

Metro, owner of the two banners, confirmed at the start of the afternoon that the situation is stabilizing at through its network.

Pharmacy teams are working very hard to serve patients as soon as possible, but must deal with the delay that the situation has caused, indicated by email the head of communications for the pharmacy division, Catherine Latendresse.

A few hours earlier, the company mentioned that an outage was occurring “due to equipment failure”, without specifying. the nature and possible impacts.

A pharmacist employed in a Jean Coutu in Montreal told The Canadian Press that the branch where she works had to close its doors on Thursday morning, the laboratory software, the cash register and telephone systems no longer working.

< p class="e-p">On Twitter, Internet users also testified that the outage would have prevented the preparation of orders for medicines, also on the website and the application of the banner.

The outage would be related to the service of the telecommunications company Videotron. The latter indicated that a service interruption had been reported to them in an area of ​​Varennes, where the offices and distribution center of the Jean Coutu Group are located.

Our teams have identified the source of the problem and all services are now back to normal, Videotron's media relations department said in an email.

Metro clarified that the breakage did not disrupt the services of its grocery stores.

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