Breakdown at Rogers: Minister Champagne to meet company CEO


Failure at Rogers&nbsp ;: Minister Champagne will meet with the CEO of the company

Federal Minister of Innovation, Science and Industry, François-Philippe Champagne.

Canada's Minister of Industry said he plans to meet with the CEO of Rogers Communications and other leaders in the telecommunications sector following a massive outage that affected the network of Rogers for at least 15 hours on Friday.

A statement released by François-Philippe Champagne's office says he plans to meet with, among others, the President and CEO of the company, Tony Staffieri, to discuss the importance of improving network reliability across Canada.

It is stated that Mr. Champagne found Friday's service disruption which prevented access to many services, including banking and emergency services, unacceptable and expressed this view directly to the Rogers CEO.

Mr. Staffieri released a statement on Saturday attributing Friday's widespread outage to a network system failure following a maintenance update, adding that the vast majority of customers were back online.

However, many continued to report service outages through Sunday, including in Courtice, Ontario. Resident Paul Platt says his home wireless network was only restored after more than 48 hours.

Rogers declined to comment on the ongoing outages as requested by The Canadian Press, but referenced Mr. Staffieri's earlier statement in which he indicated that technical teams were continuing to monitor any remaining intermittent issues.

Downdetector , a website that tracks outages, showed that the number of people reporting issues with Rogers' service was significantly higher than usual on Saturday afternoon and Sunday morning.

Montreal, Toronto and nearby Mississauga, Ontario, and the Ontario cities of London and Kitchener were among those with the most reports on the website.


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