Commons committee to investigate outage at Rogers

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A Commons committee will investigate the outage at Rogers

The July 8 Rogers outage affected the company's mobile and internet users and crippled several ATM services.

The House of Commons Standing Committee on Industry and Technology will study the Rogers Communications outage that left millions of Canadians without communications for more than 15 hours last week.

Committee MPs unanimously agreed to investigate what happened, at a special meeting on Friday.< /p>

The July 8 outage affected Rogers mobile and internet users, knocking out ATMs, crippling the Interac payment system and preventing calls to 911 services in some Canadian cities.

< p class="e-p">The committee will hold at least two meetings by the end of the month and will invite representatives from Rogers, the Canadian Radio-television and Telecommunications Commission (CRTC) and the Minister of Industry, François-Philippe Champagne, to testify.

He wants answers on the cause of the breakdown, its impact and the best practices to avoid future breakdowns and to better communicate with the public during such emergencies.

Mr. Champagne called the outage unacceptable and ordered the country's major telecommunications companies to enter into agreements to provide emergency roaming services, help each other during outages and follow a communication protocol to better inform Canadians in the event of an emergency.

The telecommunications regulator, the CRTC, is also investigating the Rogers outage.< /p>

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