Rogers needs to explain on the major outage of its network by July 22.
The Canadian Radio-television and Telecommunications Commission (CRTC) is ordering Rogers to provide a detailed explanation by July 22 of its massive network outage last weekend.
The CRTC is asking Rogers to explain in detail why and how the outage occurred, the written statement reads.
It also asks the company to provide it with the measures it intends to put in place to prevent future outages.
Rogers will have to provide answers to about 50 questions from the CTRC, including the extent of the recent service outage and how the company handled the crisis.
Questions relating to the number of significant outages that have affected the network since January 1, 2019 are also on the list.
“This is the first step the CRTC has taken to improve network resiliency […] in response to this significant outage”
— The Canadian Radio-television and Telecommunications Commission
So far Rogers CEO Tony Staffieri explained that a network system failure after a maintenance update would be responsible for the major failure, without giving more details.
Tony Staffieri is CEO of Rogers.
The Commission recalls that the service outage at Rogers, which lasted at least 15 hours and affected millions of Canadians, prevented access to emergencies such as 911.
The CRTC adds that it is its responsibility to ensure access to a reliable and efficient communication system at all times. He intends to determine, once Rogers provides a full explanation, other additional measures.
The Council wanted to recognize the measures taken on Monday by the Minister of Industry, François-Philippe Champagne, who is asking in particular for better mutual assistance between telecommunications companies in order to better manage each other. hear during emergency situations.
François-Philippe Champagne is the Federal Minister of Industry.
The Minister gives a period of 60 days for them to agree on the following points:
- homelessness in an emergency situation, a measure that would allow customers to switch to another operator in the event of a breakdown;
- mutual assistance during breakdowns;
- a communication protocol to better inform the public and authorities during telecommunications emergencies.
The minister called the government's request a first step to ensuring quality and reliability of service to Canadians, without specifying whether new policies to promote competition in the telecommunications industry would be adopted.
Following a meeting on Monday, which brought together the leaders of the country's major telecommunications companies, François-Philippe Champagne said that he there was unanimity on the need for change.
We support initiatives that further strengthen Canada's critical telecommunications infrastructure, a Rogers spokesperson said ahead of the meeting.
Several experts have denounced the vulnerability of private telecommunications systems, adding that networks should be public goods.