Tony Staffieri, CEO of Rogers
Rogers Communications announced measures on Sunday that it says will prevent a repeat of a national service outage like the one on July 8.
Rogers CEO Tony Staffieri addressed a letter to the company's customers outlining the company's enhanced reliability plan.
Regarding 911 calls (which were impossible in many parts of the country during the outage), he said Rogers was working on a formal agreement with competitors to automatically forward 911 calls to other carriers' networks. , even if a carrier's network goes down.
On the wireless and Internet side, he promised that the company will separate physically these services to create an always-on network so customers don't lose both services at the same time. This is what happened to many, many people on July 8th.
Staffieri also said the company will invest $10 billion over the next three years in areas such as surveillance and artificial intelligence.
“I know that only through these steps can we begin to restore your trust in Rogers.
—Tony Staffieri, CEO of Rogers Company
This letter to customers comes two days after the one Rogers sent to Canada's broadcast regulator detailing the cause and immediate consequences of the service outage that began early on July 8. This outage lasted several days for some customers and left millions of Canadians without cell phone or Internet service.
Rogers explained to the Canadian Radio-television and Telecommunications Commission (CRTC ) that coding an update to its network removed a filter that allowed all possible routes to the internet to pass through routers, which overwhelmed the mainnet, forcing it to cease completely to deal with Internet traffic.
On Monday, representatives of Rogers and other stakeholders are scheduled to appear before a parliamentary committee in Ottawa to explain the cause of the outage and describe the steps taken to ensure it does not happen again.
Adapted from CBC.ca