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La Banque Postale officially closes Ma French Bank: what happens to its 675,000 customers ?

© Ma French Bank

The bad news has arrived. Initiated in December 2023, the social dialogue between the teams of Ma French Bank and the executives of La Banque Postale has ended. Unsurprisingly, the group's mobile bank is ending its activities, leaving 675,000 customers orphaned.

The closure of Ma French Bank will be spread over a period of 12 to 15 months, from June 2024 to the summer of 2025, thus giving customers a reasonable period of time to find alternatives. This decision, although difficult, is not really surprising as the banking sector, in full transformation, seeks profitability with its digital products.

What future for the 675,000 customers of Ma French Bank ?

The main concern that emerges from this announcement naturally concerns the future of the 675,000 customers of Ma French Bank. La Banque Postale wanted to reassure on this point, stating that “this cessation of Ma French Bank's activities presents no risk for clients' assets and deposits, which will remain accessible throughout the procedure, until their accounts are closed&#8221 ;.

Concretely, customers will be informed individually by mail during the year 2024 of the next steps concerning them. La Banque Postale has developed a strategy aimed at retaining these customers within its ecosystem, by offering them various incentives to open a traditional current account:

  • a welcome bonus of 50 euros (under conditions) for opening an account at La Banque Postale.
  • free commissions on payments and withdrawals outside the euro zone from July 1 to December 31, 2024.
  • two months of subscription offered for subscribing to&# 8217;a mobile plan at La Poste Mobile.

Commercial success, but not economical

< p>Profitability, that’s the whole problem with Ma French Bank. Despite a promising start and sustained growth in its customer base, the neobank failed to achieve the expected profitability. The ambitious goal of reaching one million customers was set, a figure that seemed within reach with its 675,000 current users. “Despite undeniable success with customers, Ma French Bank’has not achieved profitability and’has not yet found its economic model” explains the group.

This situation perfectly illustrates the paradox faced by many fintechs and neobanks: attracting a large number of customers does not necessarily guarantee economic viability. In an environment where margins are compressed by fierce competition and historically low interest rates, conquering market share is not always enough to ensure the sustainability of a banking establishment. Orange had the bitter experience with Orange Bank, Banque Postale joined it.

The party is over for the neobanks

The online and mobile banking sector is characterized by very strong competition. Historical players, neobanks and tech giants are engaged in a merciless battle to capture the attention and loyalty of consumers. This situation leads to a frantic race for innovation and the constant expansion of the range of products and services offered.

For Ma French Bank, this dynamic has resulted in the need to make significant investments to stay in the race. However, La Banque Postale explains that “such an orientation no longer appears compatible with the strategic plan of the La Banque Postale group, which plans to prioritize its investments on the& #8217;acceleration of its digitalization”. This statement highlights the complex trade-offs faced by traditional banking groups in their digital transformation strategy. La Banque Postale is certainly not the last to bear the brunt of this fierce competition.

  • Ma French Bank, a subsidiary of La Banque Postale, will cease its activities between June 2024 and summer 2025.
  • The 675,000 customers will be supported in the transition, with incentive offers to join La Banque Postale.
  • This closure illustrates the profitability challenges facing neobanks in a very competitive market.

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Teilor Stone

By Teilor Stone

Teilor Stone has been a reporter on the news desk since 2013. Before that she wrote about young adolescence and family dynamics for Styles and was the legal affairs correspondent for the Metro desk. Before joining Thesaxon , Teilor Stone worked as a staff writer at the Village Voice and a freelancer for Newsday, The Wall Street Journal, GQ and Mirabella. To get in touch, contact me through my teilor@nizhtimes.com 1-800-268-7116