A major outage affected Rogers' Canada-wide network on July 8.
Rogers submitted an explanation Friday night to the CRTC about the massive outage that left millions of Canadians without telecommunications services on July 8, even preventing access to emergency services like 911. According to the company, an error updating the network caused the outage.
The Canadian Radio-television and Telecommunications Commission (CRTC) had given Rogers up to to July 22 to provide explanations, a deadline that the company met.
She explains in her letter that an update to her network caused a malfunction that caused interrupted its telecommunications services very quickly.
The CRTC says Rogers sent it two versions of its letter. A first provides detailed explanations and plans to avoid such failures in the future. Another contains numerous passages redacted in order to protect sensitive information concerning its operations from the competition. It is this latest version that is available to the media.
However, the company says it is as transparent as possible in the answers it offers to the CRTC in order to regain the trust of Canadians.
It also claims to have hired an independent third party to analyze what happened.
Representatives of Rogers will testify before a parliamentary committee in Ottawa on Monday to explain the cause of the outage, but also the measures the company take to prevent such a situation from happening again.
Rogers also assures in his letter that it would have been impossible for him to restore his emergency services more quickly.< /p>
The extent of the outage, which disconnected all wireless and wired services to Rogers customers and other providers using its network, meant that the only way to restore 911 and alerting services was to attack the problem at the source rather than e specifically target these areas for priority repairs.
With information from CBC, and La Canadian Press