Massive Rogers outage: an error during the network update would be at fault

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Massive Rogers outage: an error during network update would be in cause

A major outage affected Rogers' cross-Canada network on July 8.

Rogers submitted an explanation Friday night to the CRTC about the massive outage that left millions of Canadians without telecommunications services on July 8, even preventing access to emergency services like 911. According to the company, an error updating the network caused the outage.

The Canadian Radio-television and Telecommunications Commission (CRTC) had given Rogers up to to July 22 to provide explanations, a deadline that the company met.

She explains in her letter that an update to her network caused a malfunction that caused interrupted its telecommunications services very quickly.

The CRTC says Rogers sent them two versions of their letter. A first provides detailed explanations and plans to avoid such failures in the future. Another contains many redacted passages to protect sensitive information about its operations from competitors. It is this latest version that is available to the media.

However, the company says it is as transparent as possible in the answers it offers to the CRTC in order to regain the trust of Canadians.

It also claims to have hired an independent third party to analyze what happened.

Representatives of Rogers will testify before a parliamentary committee in Ottawa on Monday to explain the cause of the outage, but also the measures that the company account taken to prevent this from happening again.

Rogers also assures in his letter that it would have been impossible for him to restore his emergency services more quickly.

< p class="e-p">The extent of the problem, which disconnected all wireless and wireline services for its customers and other providers who use Rogers' network, meant that the only way to restore 911 and warning was to tackle the problem at the source rather than specifically targeting these areas. nes for priority repairs.

With information from CBC, and La Canadian Press

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