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According to Michaël Gillet, expert in investigations and security, it is better to prevent package thefts rather than investing in lengthy police investigations.
In criminal terms, it is beyond a reasonable doubt. Could the complicity be at the distribution level? Or elsewhere in the company? It will be enough for the defense to leave a reasonable doubt, he explains.
A deployment would be required to verify several hypotheses, which would be very demanding in human resources, for a smaller theft.
A quote from Michaël Gillet, Director of Investigations and Intelligence at Commissionnaires du Québec
However, Michaël Gillet believes that it is important to report thefts, so that the police can act in the event of a wave of thefts in an area given.
The police are generally not in the loop, confirms Jean Carrier, of the firm eMission. The first instinct that everyone has: communicate with the sender, who, most of the time, will take care of the return of a new box.
This is what the Consumer Protection Office recommends doing. According to the law, it is the merchant who must contact a consumer who wants to be reimbursed when they have not received a good ordered online or by telephone.
According to the survey commissioned by FedEx, only 7% of theft victims surveyed said they had made a report to the police last year.
In Laval, where Steve Pépin lives, the police counted 374 package thefts on its territory, again last year. If the reporting rate was the same, the number of thefts would be over 5,000 in 2023.
When a consumer is expecting a high-value package and the online retailer does not offer signature delivery, the best solution is to ask the delivery company to hold the package in a safe place and collect it at the counter the closest.
Although this is not complicated, it requires the consumer to familiarize themselves with the procedure of the courier of the package. It is the consumer who must make this approach to the carrier, concludes Jean Carrier.
Strangely, this option was not available for sending Mr. Pépin's second package. But a package rerouting test carried out by The bill was successful.
According to e-commerce logistics specialist, the pinnacle of secure delivery is the smart locker – from English expression smart locker –, that is to say lockers of all sizes installed near homes like post office mailboxes Canada, in which all delivery people could drop off packages.
Smart lockers would have the advantage of reducing truck traffic in residential neighborhoods, eliminating theft and reducing delivery times. However, except in very densified urban areas, the installation of such lockers is complex in terms of financing, operation and location, advises Jean Carrier.
Steve Pépin's adventure has however brought him something good: Since this episode, when we have parcels arriving, if we're not there, the neighbors will take the parcel, leave us a note: "we have your parcel!" Everyone felt concerned, because everyone receives deliveries.
With the collaboration of Isabelle Roberge
The report by journalist François Sanche, research journalist Isabelle Roberge and director Stéphanie Desforges is available on the site of the issue The invoice .
François Sanche (Consult the profile)François SancheSuivre
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