Southwest promises an end to air chaos on Friday
The company American company Southwest canceled more than 15,000 flights in eight days.
The American company Southwest, which canceled more than 15,000 flights in eight days and caused a great mess at airports in United States, promised that its operations would gradually return to normal on Friday.
The disruptions began with the extreme cold and heavy snowfall that hit the country just before Christmas and affected all airlines.
Traffic more or less resumed on Tuesday, except for Southwest. According to the FlightAware website, 57% of the company's flights were still canceled on Thursday.
Company unions have blamed Southwest's outdated computer systems, including those affecting crews.
The problems have affected the company all the more because its network is much more dispersed than those of its competitors, whose flights are concentrated around one or more key airports.
“We are encouraged by the progress we have made in realigning crews, their schedules and our fleet.
As we approach another long holiday weekend filled with important connections for our customers and employees, we are eager to return to a normal state, it is added.
The company has come under fire for its cascading cancellations, difficulties in contacting its customer service and the numerous luggage piled up at airports.
Transportation Secretary Pete Buttigieg has indicated that he will take a close look at what happened with that company's system.
Southwest has added a page to its site for customers to submit claims for meals, hotel and other transportation expenses, as well as find their baggage.
We still have a lot of work to do, including investing in new solutions to manage large-scale disruptions, writes the group e.