Sunwing cancels flights from Regina and Saskatoon until February 3
Sunwing specifies that a full refund will be issued to customers using their original form of payment within 30 days (Archives).
In an email to Radio-Canada, the airline Sunwing announces the cancellation of its flights from Regina and Saskatoon until Friday, February 3, 2023.
Due to extenuating circumstances, we are unfortunately canceling our operations from both Saskatchewan airports, the email reads.
Sunwing originally planned to meet seasonal demand of trips from Saskatoon and Regina with the help of temporary foreign pilots for the winter months, according to the email.
When the deployment of foreign pilots was not accepted, we brought in subservices to support our operations, but the conditions and schedule proved too much for our subservice aircraft partners. services, says the airline.
It says it has attempted to reposition Sunwing aircraft to support overseas pilots, but due to flight delays and cancellations caused by recent conditions weather, the company failed to do so.
“We recognize that, despite our best efforts, we have been unable to meet our customers' expectations, and we deeply apologize for not meeting the service standards to which our customers in Saskatoon and Regina are subject. right to wait.
In its email, Sunwing specifies that a full refund will be issued to customers affected by the situation using their original method of payment.
No action is required from customers and refunds will be processed within 30 days, the airline says.
As for travelers from Saskatoon and Regina who are currently at their destination, Sunwing says its team is working proactively to repatriate all travelers whose return flights have been canceled.
Travelers line up outside Sunwing counters at Cancun airport, December 27, 2022.
< p class="e-p">Additional information on rescheduled flights will be released shortly, according to the email.
Moose Jaw resident Scott Wyber is among hundreds of Canadians who were affected by Sunwing's announcement.
He says his daughter was due to leave on January 23 to go to Mexico, with about 50 guests, to get married.
She hasn't stopped crying, she's totally devastated. We learned this news today and it turned his life upside down, confides to Radio-Canada the father who does not know how to comfort his daughter.
Scott Wyber adds that Sunwing has still not contacted his family.
With information from Laurence Taschereau