Sunwing is still trying to repatriate Canadian vacationers stranded in Mexico
Travellers line up outside Sunwing counters at the Cancun airport on December 27, 2022.
Sunwing Vacations says it will send dozens of “ recovery flights” this week to bring home stranded passengers in Mexico, after winter storms disrupted operations in Canada.
Company president Len Corrado said in a statement that the carrier continues to face unprecedented operational challenges. He said he sincerely regrets the impact customers have had on their travel plans this holiday season.
The airline says it has so far planned 40 recovery flights this week, 18 of which should have been completed by Wednesday.
Sunwing says the delays started piling up when the airline began canceling flights Dec. 22 due to winter storms in Canada. The delays were then difficult to resolve because it was difficult to move crews and planes, due to weather conditions.
Federal Transport Minister Omar Alghabra tweeted on Wednesday that the situation at Sunwing was unacceptable. He said airlines should keep passengers informed when it comes to providing a service for which they have been paid.
Sunwing does that it communicate rescheduled flights as they are confirmed, through flight alert notifications and through representatives in Mexico.
Minister Alghabra reiterates that in situations like these, passengers have strong protection under the Canadian Air Passenger Protection Regulations.
Our Government will continue to ensure that these rights are protected, he said.
“Canadians are patient weather disruptions, but they expect their airlines to keep them informed and manage those disruptions accordingly.
— Omar Alghabra, Canada's Minister of Transport
With information from La Presse canadienne