Sunwing says it is “deeply sorry” for the holiday disruptions
The carrier Sunwing is not its first failures (archives).
Sunwing on Thursday issued an apology to passengers impacted by operational difficulties due to winter storms over the holiday season, noting that “the majority of our customers were able to enjoy their vacations with little disturbances”.
In a joint statement, Sunwing Travel Group CEO Stephen Hunter and Sunwing Airlines President Len Corrado said they were deeply sorry for disappointing [their] customers.
< p class="e-p">Executives expressed regret that the company has not achieved the level of service that Sunwing customers have come to expect.
Hundreds of passengers have been impacted by Sunwing's delays, which began to pile up when the company began canceling flights on Dec. 22 due to weather conditions.
< p class="e-p">Some customers have been stuck for days in tropical destinations amid a wave of cancellations, winter storms and an outage of the company's digital communications service. airline.
The company says it has completed all holiday disruption-related recovery flights and has ind ique have put in place an action plan to solve technical problems, particularly in terms of theft alert notifications and the flow of communication with customers.