Techniques that will help to achieve success at work

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May 11, 2022, 16:32 | Business

How to improve communication with employees.

Techniques that will help you succeed at work

We understand how to competently build communication with colleagues and management so that you are heard. And we also tell you which phrases will help you achieve what you want, and which, on the contrary, will turn employees against you, informs Ukr.Media.

What's the first thought that pops into your head when you hear the phrase “Neuro-Linguistic Programming''? Most likely, this is some kind of manipulative practice. Unfortunately, in our country, NLP has a deplorable reputation even among educated, successful people. But in practice, NLP techniques allow you to achieve mutual understanding, satisfaction from communication, a sense of closeness with the interlocutor, and, as a result, to move together to solve the problem.

Let's look at examples of how you can improve communication with employees, by introducing a few simple rules from NLP into it.

Apply Echo Phrases

Repeat part of the statement after the interlocutor when you begin to formulate an answer. It can be a special word that occurs only in his language, or the most informative part of the sentence.

For example:

  • A: I would like to change my position.
  • B: What position are you considering?
  • A: I would like to work more with people, and not sit in front of a monitor for days on end.
  • B : what position do you think meets the criteria of communicating more with people and not sitting in front of a monitor for days on end?
  • A: I think it could be a promotion manager.
  • B: our company does not have a position of promotion manager, but a customer relations manager meets the stated criteria. Would you consider this position?

Talk about the subject of the discussion, not the person

If you want to correct someone work, use only the third person and try to depersonalize the process.

You can say, for example, this: "this presentation needs to be refined on slides 4 and 7. It is necessary to remove the first two phrases and rewrite the key tagline.

Incorrect: "Turn over your presentation , it is useless, and slides 4 and 7 do not correspond to our guides. Do you know exactly what you are doing?

Avoid rhetorical questions

They only inflame the situation, create an unnecessary emotional background and certainly do not speed up the process by simply hanging in the air. Their task is to embellish speech and irony, and in a business conversation, phrases that encourage action are much more effective.

Be specific

That is, your words must have a real equivalent that can be seen, heard, felt with the skin or, at worst, tasted. If you are specific when talking to the interlocutor, then he has more chances to understand you correctly and interpret your words with minimal distortion.

For example, it would be wrong to say: "Do something with the site". Something is what? In which direction to move? Fix errors in the text? Replace the product photo with a more relevant one? Transfer to another domain?

It would be better like this: "on the main page of the site in the section "buy" the missing sign in the word "buy". It must be added today by 15: 00". (You should also mark the required action and specify the deadlines).

Specify

After all, this is the only way to make sure that you have understood everything correctly. Feel free to say: "what did you mean when you said…", "do I understand correctly that…" or “please explain in another way, I don't quite get it''. This minimizes the possibility of mistakes.

Talk about the good first

Remember that feedback has an important rule: we remember the last phrases and the last questions. Therefore, for a productive dialogue, first tell about what you like about the work done, not forgetting to speak impersonally, and only after that suggest what to change or add.

For example, it will be correct to say: " The last two parts of the presentation are perfectly composed, and in the first one, the advantages of our project should be described in more detail.

Incorrect: "you started the presentation poorly and explained the advantages of our project poorly.

Incorrect: " p>

Thank you

Even for trivial matters. Employees often complain that management does not appreciate their work (according to statistics, only 20% of employees admit that their work is highly valued), and it is not only about the fee. It is also a matter of the human factor. Therefore, even if you are not completely satisfied with the result, still start your speech with words of thanks or praise, because your employee applied his skills and spent time on the task. In this case, your dialogue is unlikely to turn into a confrontation, and you will quickly come to decisions that suit both of you.

For example, you should not say: "your work is not suitable for anywhere! Everything needs to be rewritten there!

It is better to say: "thank you for the timely report. Chapter 4 is well prepared, but in Chapters 2 and 3 you need to add a website traffic graph.

Once you start applying these simple rules, you will very quickly see positive changes: things will start to be solved faster, and employees will feel your a good attitude towards them, which will certainly affect work efficiency. And at the same time, note that there is no question of any manipulation here.

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