Télébec cuts 21 technical support positions in Val-d'Or

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Télébec is cutting 21 technical support positions in Val-d’Or

Télébec premises in Val-d'Or

Télébec company is closing its Internet technical support in Val-d'Or, a decision that means the loss of 21 jobs.

The jobs are transferred to Nordia, a strategic partner of Télébec which operates five call centers in Quebec, two in New Brunswick and others in Ontario and British Columbia.

Notice of mass dismissal was given on July 26 and the cuts will take effect on November 3. It affects 21 employees affiliated with the Teamsters union, local 1999.

Télébec's Internet Group offers technical support to the company's customers in 300 municipalities in Quebec.

In the document of which Radio-Canada obtained a copy, Télébec indicates that in recent years, the Internet service has [had] difficulty in maintaining acceptable service levels for customers due to significant staff turnover. The company is having difficulty recruiting qualified employees to serve customers adequately.

Télébec also indicates that it is offering affected employees 14 weeks notice and severance pay. By email, the company confirmed the information, adding that the decision is due to the changing business environment.

“Employees affected by this change have the option of moving into other Bell roles as internal candidates or Benefit from salary maintenance and career transition services. »

— Télébec Company

The decision has caused great disappointment within the employees' union, which is evaluating the various options available to it.

< p class="e-p">“We are deeply disappointed with this transfer of positions to a metropolitan sub-contractor in the middle of the summer vacation,” commented Catherine Cosgrove, Director of Communications and Public Affairs at Teamsters Canada.

“It's all the more disappointing that Télébec prides itself on being an important agent of economic development in regional communities. The challenge of the scarcity of labor is experienced everywhere in Quebec and precisely, closing services in the regions should not be part of the solution. »

— Catherine Cosgrove, Director of Communications and Public Affairs, Teamsters Canada

This is the second major job cut at Télébec in Abitibi-Témiscamingue within a year. In June 2021, the company had abolished the 25 customer service positions in Val-d'Or in favor of its supplier Nordia in Laval and Montreal.

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