Ticketmaster accused of 'deceptive' practice in selling ticket insurance
In its class action motion, law firm LPC claims that Ticketmaster is not adequately informing moviegoers of the cost of insurance.
A consumer law firm has filed a class action lawsuit against Ticketmaster, accusing the online ticketing company of using a “deceptive and misleading” process to sell ticket policies. insurance on show tickets.
Law firm LPC says Ticketmaster is not adequately informing moviegoers of the cost of insurance, according to the petition. When purchasing a ticket, the customer is asked if they want to protect their purchase with the option to tick yes or no. The price of insurance is not mentioned and is not subsequently added to the total price, the petition claims.
After purchasing tickets to see the Dashing Cowboys, client Mathieu Trudel claims he only learned of the cost of insurance after completing the transaction.
The information reportedly came to him as an email attachment confirming that his tickets had been protected. The cost of insurance was $16 before taxes. This represents 12% of the pre-tax value ($132) of his two tickets.
Prior to the motion, Ticketmaster customer frustrations over purchasing x27;insurance had been reported by La Presse last week.
Ticketmaster would violate the Consumer Protection Act, according to the firm LCP. Merchants are required to disclose the full amount to be paid by the consumer and this information must be prominently presented.
The petition asks the court to force Ticketmaster to cease this practice. It is also asking for the reimbursement of the sums paid in insurance as well as damages of $200 per claimant for the inconvenience suffered by the consumers.
It was not possible to x27;get an immediate reaction from Ticketmaster.