Training for Uber and Lyft drivers suspended in Toronto


Uber and Lyft driver training suspended in Toronto

3,754 certificates were issued by DRVR Hub prior to its suspension.

The City of Toronto has temporarily suspended DRVR Hub training for professional drivers. (Archives)

The City of Toronto has “temporarily suspended” DRVR Hub training for drivers of taxis, limos and ride-sharing services, such as Uber and Lyft, following an audit by the City.

The Municipal Licensing and Standards Department has identified a number of issues that threaten the integrity of DRVR Hub's driver training program, without providing specifics.

Brendan Agnew-Iler, co-founder of RideFairTO, points out that this training is only offered online and does not include a hands-on test in a vehicle with an instructor.

“There is no way to verify that the person in front of the computer is the same person who will be driving the car.

—Brendan Agnew-Iler, RideFairTO Co-Founder

He also points out that the theory test, which consists of multiple-choice questions, can be taken several times. Someone could therefore recover until he passed the test, he laments.

Brendan Agnew-Iler is co-founder of RideFairTO, a coalition of experts and advocates for safe, fair and environmentally responsible ridesharing services.

For us the biggest thing is safety. That requires a training program that works, that gives the public confidence that the drivers in the car are qualified and capable of doing the job, says Agnew-Iler.

We are afraid that DRVR Hub does not reach this level.

Prior to its suspension, it was possible to complete the DRVR Hub training in less than an hour. The system allowed customers to skip all five modules and go directly to the exam.

The other two authorized providers in Toronto – AMBDriving School and DriveWise – offer training courses of approximately eight hours with an instructor. These include a hands-on exam, unlike DRVR Hub's curriculum.

The online training registration fee, which was around $140, was roughly almost half the cost of the programs offered by the other two companies.

DriveWise uses sophisticated driving simulators to prepare its learners for a variety of scenarios and road conditions.

DriveWise, based in Barrie, north of Toronto, says it received very few registration requests when DRVR Hub was still accredited. Its chief operating officer, Martin de Repentigny, believes this faster, cheaper alternative was popular with drivers.

“It was disappointing to see another program that was not on the same level as ours.

—Martin de Repentigny, Chief Operating Officer, DriveWise

We have designed a specific program for Toronto ridesharing services. We put a lot of effort into our program, he says.

DriveWise offers a hands-on test in a driving simulator, which allows you to recreate as faithfully as possible different road and weather conditions and provide various scenarios for learners.

Martin de Repentigny, Chief Operating Officer at DriveWise, an Ontario company that offers training driving.

Fiona Chapman, director of business licensing and regulatory services at the City of Toronto, points out that DRVR Hub issued 3,754 certificates before it was suspended on July 8.

The Municipal Licensing and Standards Department has not yet determined whether these will be recognized for professional drivers.

“All of these certificates are #x27;under investigation at this time.

— Fiona Chapman, Director of Business Licensing and Regulatory Services, City of Toronto

Asked why the service was suspended, she would not reveal the findings of the municipal audit, citing that the concerns were communicated directly with the private company to try to remedy the situation.


Listing the concerns raised in this report, Ms. Chapman responds that these are all considerations that were part of our audit, without giving further details.

The director, however, indicated in a letter sent this week to authorized providers of driver education that their training must now include face-to-face participation or online interaction with real-time instructors or evaluators in order to maintain their accreditation. /p>

Prior to its suspension, the DRVR Hub program allowed customers to retake the theory exam in a unlimited, unsupervised.

Contacted by email, the Toronto company was sparing of comments, refusing to answer specific questions from Radio-Canada.

We are currently working with the City of Toronto and will post a statement on our website once we have an update, the team responded. ipe from DRVR Hub.


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