Urgences-santé also invites you to dial 811 to relieve paramedics
Despite the growing popularity of telephone resources, paramedics say they see no real relief.
After public health and the Minister of la Santé, it's Urgences-sant's turn to invite the population to use the 811 telephone service so as not to overload the paramedics.
Echoing the message hammered home by Minister Christian Dubé, who is seeking to unclog emergency rooms in Quebec, paramedics are also encouraging the use of Info-Santé services, the pediatric emergency line and the Guichet d' x27;access to the first line for any problem that would not put the life of a person in danger.
In a press release published Friday morning, while the weather conditions increased #x27;they were going to be difficult, the Corporation d'Urgences-santé asked for the collaboration of the population in order to use the right resource.
In an interview with The Canadian Press, intervention supervisor Jean-Mari Dufresne adds that he wants to ensure that the right patients go to the right places.
If there is really no point in calling on the pre-hospital service, if you can go through the 811 service or make an appointment with a clinic or your family doctor, that will help to unclog the pre-hospital and hospital service as well, he pleads.
Data communicated by Minister Dubé earlier this week seem to show the effectiveness of 811. Since April last, it is estimated that 42% of telephone interventions with an Info-Santé nurse led to a medical consultation.
For parents who have selected the option from the pediatric emergency line, 47% have obtained a medical consultation for their child since the start of the service.
Finally, of the 342,060 patients without a family doctor who have called on the front-line access counter since May, 56% have been able to benefit from a medical appointment and avoid an emergency .
Urgences-santé points out that services are also available at 811 for people in need of mental health support.
Despite the growing popularity of these phone resources – the average number of calls jumped from just under 2,700 in November to over 3,700 in December – paramedics say they're not seeing much relief.
It's hard to see a noticeable difference. With climate change and variations in the weather, our call volume remains fairly constant, says the spokesperson for Urgences-santé, which serves the population of Montreal and Laval.
< p class="e-p">For his part, Minister Christian Dubé estimated this week that the measures put in place in recent months, including telephone lines, had made it possible to partially erase the overload that should have imposed the triple epidemic of respiratory viruses (COVID-19, influenza and respiratory syncytial virus) on the health network.
Although we invite the population to prioritize the 811 line for non-emergency cases, it is just as important to remember that you should not hesitate to dial 911 in the event of an emergency.