Workforce: Technology to the rescue of the hotel sector in Quebec

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Workforce: technology to the rescue of the hotel sector in Quebec City

The Hotel Clarendon, in Old Quebec, is about to put into service two check-in terminals at its reception desk.

Struggling with a persistent shortage of workers, hotels in the Quebec City region are now using automated systems to perform certain repetitive tasks that were previously entrusted to employees.

The Hotel Clarendon, in Old Quebec, is preparing to put two check-in kiosks into service at its reception desk. The idea is to free up staff to spend more time with customers.

This is one of the highlights at the hotel. People tell us that our employees are friendly. So, we want to increase the discussion time with our customers, says Marc-Olivier Côté, co-owner of Hôtel Clarendon.

Marc-Olivier Côté, co-owner of Hôtel Clarendon, believes that automated kiosks will speed up check-in.

He adds that the kiosks will also help speed up the check-in process to limit customer wait times.

“People want to go and enjoy the attractions of Quebec as quickly as possible; then, on vacation, no one wants to queue. »

— Marc-Olivier Côté, co-owner of Hôtel Clarendon

The Atypiq project, located a few steps from the Hotel Clarendon, has also chosen to rely on an automated check-in system.

The terminal located at the entrance to the facility is simple to use. Customers only need to enter their reservation information to get their key. The operation often only takes a few seconds.

The terminal will even notify us when the room is going to be ready, underlines the hotel manager, Thibaut Godicheau, who compares the system at terminals found in airports.

During Radio-Canada's visit to the Atypiq project on Friday, Thibaut Godicheau showed that it was possible to register and get his key in just a few seconds.

Like the Clarendon Hotel, the Atypiq project sees automation as a way to allow its employees to spend as much time as possible with customers, whether explaining what is to do in Quebec, help them print their boarding pass if they're leaving by plane or just to chat with them.

The objective, explains Mr. Godicheau, is to automate everything possible in order to refocus on the human.

Of the 200 member establishments of the Association hôtelière de la region de Québec (AHRQ), about ten have implemented an automated system or are preparing to do so.

C&# x27; is a new practice not only to alleviate the labor shortage, but also to meet the new expectations of today's customers, in 2022, who have technological tools , smart phones, iPads, says the director general of the AHRQ, Alupa Clarke.

Alupa Clarke explains that the shortage of labor has played a significant role in the installation of automated systems in certain hotels in the region of Quebec.

Even if automation remains embryonic in the hotels of the capital, the association is closely interested in its potential. It also plans to organize a conference next fall during which its members will be able to meet companies offering this type of technology.

According to the AHRQ, despite the arrival in reinforcement of CEGEP and university students, there are still 1000 positions to be filled in the hotel sector of Quebec.

With information from Guylaine Bussière< /p>

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