Online complaint or how to avoid waiting at the police counter

le système de plainte en ligne via le site “Ma sécurité” évite une longue attente à l'accueil. Midi Libre – DORIAN CAYUELA

Le nouveau dispositif de plainte en ligne a été lancé en octobre 2024. Mode d'emploi. 

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You may not have seen this major practical information. It is now possible to file a complaint directly online. The system was launched nationally last October and obviously applies to residents of Sète-Bassin de Thau. It allows victims to file a complaint remotely via a secure internet platform, following an offence against property, the perpetrator of which is unknown. A free service, designed to facilitate the process for complainants and save time and efficiency for the police force. No more queuing at the counter on Monday morning. Theft (mobile, bank card), burglary, damage to property (car scratches, flat tires, graffiti, etc.), fraud (excluding the Internet) are eligible. This service can be very useful during the holidays. Please note that there are some exceptions, such as car thefts, for which a trip to the police station is essential.

Secure signature of the report

To do this, simply go to the “Ma sécurité” website and identify yourself via France Connect. Persons over 18 who are victims of an offence (or parents of child victims) are invited to fill out a form. Once your declaration has been validated, there is no need to go to the police station or gendarmerie to sign the report (as required for the online pre-complaint). The complainant, who can add photos and documents directly online to his complaint, receives a number and a copy of the document, which is essential for banks and insurance companies.

“This is not a complaint distributor”

“This is not a complaint distributor, warns Deputy Commissioner Fabrice Berthelon. We have a police officer at the Sète-Frontignan police station who is responsible for receiving them. He checks to see if any details are needed. If the case is complex, if the story needs to be clarified, people will still have to go to the station. If everything is complete, the officer then directs the file to the dedicated services, to the different investigation groups”. The depositary can then follow up on their case by going to the “police appointment” tab and opening a chat with a police officer or gendarme. Or make a call to the police station or gendarmerie brigade to find out how the procedure is progressing.