These Big Brands Are Forcing You To Use Premium Rate Numbers, Here's How To Get Around Them

Many frequently used customer services require you to go through specific numbers surcharges. Here is the list of their free alternatives.

If you have ever tried to go through a customer service, you have certainly experienced the very annoying situation of having to go through a premium rate number. These generally require you to wait for very long minutes during which you have to put up with very annoying music, while your bank account is drained as time goes by.

As reported by UFC-Que-Choisir, companies have been required since 2008 to put to provide their customers with a non-premium number. This number should allow customers to express their dissatisfaction or ask questions about the company's services, without having to pay more money.

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While many companies comply with this legislation, there is nothing to prevent them from having a second number in parallel with the toll-free number and promoting it as the official number on their website. This number is of course surcharged in order to collect a few precious euros on the backs of customers trying to reach the company. The company can even decide for itself the rate of this surcharged number up to a certain limit of 24 euros including tax in total.

In order to help future dissatisfied customers who do not wish to avoid a surcharge, the UFC website recently announced phone numbers provided by businesses and their non-premium rate equivalents.

E-commerce companies:

Delivery companies:

Transportation companies:

Streaming platforms:

Banks and insurance:

You can find all the official numbers and their non-premium equivalents on the UFC-Que-Choisir website. Keep in mind that these are generally advisors who handle multiple calls every day, so try to remain polite when you speak to them. these latter. This will only have positive effects to help you in your efforts or to resolve your problems.