Which brands should you trust for durable devices ? Discover the 2024 ranking

© Presse-citron

At a time when people tend to use the same smartphone or PC for longer, durability has never been more important. And to help you make informed choices, FNAC DARTY is publishing its new after-sales service barometer. While there are other product rankings, such as iFixit’s on repairability, this barometer is interesting because it is based on a different calculation. And furthermore, FNAC DARTY does not classify products individually, but rather brands.

The barometer was designed with HARRIS Interactive and is based on three data sources: a FNAC DARTY customer study of 9,933 respondents, a study of 1,149,744 breakdowns from August 2023 to July 2024 and an analysis of 9,582 repairs at Repair and Run for scooters. And the calculation takes into account both reliability (a product that does not break down often) and reparability. According to FNAC DARTY's explanations, for a product to be considered repairable, spare parts must be available for long periods and at affordable prices. Furthermore, trades must be rare.

What are the best brands of smartphones, PCs and smartwatches ?

While the barometer provides data for around a hundred product families, we are particularly interested in the smartphone, PC and smartwatch categories, in which the Apple brand is the sustainability champion.

200% Deposit Bonus up to €3,000 180% First Deposit Bonus up to $20,000

The brands in the Top 10 of the after-sales service barometer for the smartphone category (and their sustainability scores):

• Apple (146)
• Honor (129)
• Samsung (127)
• Oppo (127)
• Xiaomi (118)
• Motorola (114)
• Google (114)
• Doro (84)
• Nokia (59)
• Logicom (57)

Here are the Top 6 for the “laptops” category as well as the durability scores:

• Apple (141)
• HP (117)
• Lenovo (115)
• Acer (112)
• Asus (104)
• Microsoft (84)

And for watches connected:

• Apple (132)
• Samsung (122)
• Huawei (108)
• Garmin (78)
• Xiaomi (55)
• Fitbit (21)

If you are interested in other product categories, such as cameras, drones, washing machines or even small household appliances, you can go directly to the barometer, the link to which is available on the “source” of this article.

• FNAC DARTY publishes its after-sales service barometer, which includes brand rankings, based on a sustainability score, on around a hundred product families
• This barometer is based on a significant amount of data, including a customer study of 9,933 respondents and a study of 1,149,744 breakdowns
• In the smartphone, laptop and smartwatch categories, Apple is the sustainability champion, according to the rankings in this barometer
• FNAC DARTY calculates the scores based on product reliability and repairability (an element that takes into account the availability and prices of spare parts)

📍 To not miss any news from Presse-citron, follow us on Google News and WhatsApp.

[ ]