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iPhone slowdown: Apple will have to compensate some Model 6 and 7 owners

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Depending on the number of people requesting the settlement, plaintiffs will receive between $17.50 and $150. (Archive photo)


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Un British Columbia Supreme Court judge has approved a maximum $14.4 million settlement agreement offered by Apple to eligible class action members. The company is accused of deliberately providing software updates that slow down its iPhone 6 and 7 models.

Apple denies these allegations. The company previously agreed to pay between $11.1 million and $14.4 million as part of the settlement. She says the settlement is not an admission of wrongdoing.

Depending on the number of people seeking the settlement, plaintiffs will receive between $17.50 and $150. They will need to provide the serial number of the phone in question.

The regulation applies to residents of all the country, with the exception of Quebec. Similar actions have been filed in Ontario, Saskatchewan and Alberta.

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Apple customers who purchased an iPhone 6, 6 Plus, 6s, 6s Plus, SE, 7, or 7 Plus with iOS 10.2.1 or later (for iPhone 6, 6 Plus, 6s, 6s Plus, or SE) and/or iOS 11.2 or later ( for the iPhone 7 or 7 Plus) before December 21, 2017 may be eligible for the settlement, according to a website representing the class action.

The judge ultimately decided that the proposed settlement was fair, reasonable and in the best interests of those who filed the appeal, said Michael Peerless, the lawyer representing the group, in an interview with Radio-Canada/CBC.

Apple did the right thing, came forward and, in a meaning, defended its product without legally admitting that it was at fault. And that's completely normal in a class action, added Michael Peerless.

Radio-Canada/CBC has contacted Apple for comment.

In a similar case in the United States, Apple reached an agreement with iPhone users whose devices were restricted by software updates, which reduced the performance and autonomy of the phones.

Apple then agreed to pay up to US$500 million to Apple owners ;older iPhone models, which accused the tech giant of orchestrating performance drops in its devices to encourage users to buy newer models.

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Alex Sebastian, co-founder and chief operating officer of Orchard, a Canadian company that buys and sells used devices, said his company had received numerous calls from iPhone users complaining that their devices were slowing down. (Archive photo)

Alex Sebastian, co-founder and COO of Orchard, a Canadian company that resells used iPhones, says his customer service team had noticed an increase in reported slowdowns among the iPhone 6, 6S and 7 models after the introduction of iPhone 8 and iOS 11 in 2017.

Customers started calling us, asking what could be done about it. We told them there wasn't much we could do to help them, adds Alex Sebastian.

I think that it is quite reasonable to estimate that 10 million Canadians have purchased one of the affected phones, which makes 10 million potential applicants, estimates Alex Sebastian.

Depending on how many people join the class action, they could receive up to $150 from the settlement pot. That's more than the cost of replacing a battery on one of the affected phone models, estimates Alex Sebastian.

I think a lot of people have gotten rid of their phone, but there will certainly be a significant proportion of customers who have put it away somewhere and will be able to find this phone again, extract the serial number and file a claim for compensation, concludes Alex Sebastian.

With information from Jenna Benchetrit

Teilor Stone

By Teilor Stone

Teilor Stone has been a reporter on the news desk since 2013. Before that she wrote about young adolescence and family dynamics for Styles and was the legal affairs correspondent for the Metro desk. Before joining Thesaxon , Teilor Stone worked as a staff writer at the Village Voice and a freelancer for Newsday, The Wall Street Journal, GQ and Mirabella. To get in touch, contact me through my teilor@nizhtimes.com 1-800-268-7116