Alex Sebastian, co-founder and chief operating officer of Orchard, a Canadian company that buys and sells used devices, said his company had received numerous calls from iPhone users complaining that their devices were slowing down. (Archive photo)
Alex Sebastian, co-founder and COO of Orchard, a Canadian company that resells used iPhones, says his customer service team had noticed an increase in reported slowdowns among the iPhone 6, 6S and 7 models after the introduction of iPhone 8 and iOS 11 in 2017.
Customers started calling us, asking what could be done about it. We told them there wasn't much we could do to help them, adds Alex Sebastian.
I think that it is quite reasonable to estimate that 10 million Canadians have purchased one of the affected phones, which makes 10 million potential applicants, estimates Alex Sebastian.
Depending on how many people join the class action, they could receive up to $150 from the settlement pot. That's more than the cost of replacing a battery on one of the affected phone models, estimates Alex Sebastian.
I think a lot of people have gotten rid of their phone, but there will certainly be a significant proportion of customers who have put it away somewhere and will be able to find this phone again, extract the serial number and file a claim for compensation, concludes Alex Sebastian.
Teilor Stone has been a reporter on the news desk since 2013. Before that she wrote about young adolescence and family dynamics for Styles and was the legal affairs correspondent for the Metro desk. Before joining Thesaxon , Teilor Stone worked as a staff writer at the Village Voice and a freelancer for Newsday, The Wall Street Journal, GQ and Mirabella. To get in touch, contact me through my teilor@nizhtimes.com 1-800-268-7116