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When 911 still doesn't respond in French

Getty Images/iStockphoto A Montreal resident recently encountered a unilingual English-speaking person when he dialed the emergency line.

Isabelle Porter In Quebec

12:58 p.m.

  • Quebec

The problems related to calls to 911 via IP telephony, reported by Le Devoir last spring, persist. A Montreal resident recently encountered a unilingual English-speaking person when he dialed the emergency line.

The story published Monday in La Presse is similar to the one that occurred in March in Saint-Jean-Port-Joli reported by< i> Le Devoir. The person who answered the 911 call was in Ontario and was not able to speak or even understand French.

IP telephony services are connected to a local Internet network and use an IP communication protocol. However, not all companies that offer this type of service transfer calls directly to the nearest emergency center.

However, the Trudeau government committed to resolving the problem last spring. “This is unacceptable and we will act to correct the situation,” declared the Minister of Innovation, Science and Industry, François-Philippe Champagne.

In the courtyard of the CRTC

Ten months later, the persistence of the problem is “inadmissible”, according to Quebec Solidaire (QS) MP Ruba Ghazal, who reacted in a press release on Monday. “It could have had very serious consequences,” she argued. “I ask François Bonnardel [the Minister of Public Security] to formally commit that this sad incident will be the last. »

In this matter, the Quebec government is passing the buck to Ottawa since it is the federal government that manages the regulation of IP telephony via the Radio-television and Telecommunications Commission (CRTC).

The organization, which has been aware of the problem since at least 2013, had indicated to Devoir in the spring that it would launch “shortly” a public consultation “on steps to facilitate 911 calls from multi-line telephone systems that… do not contain location information.”

According to QS, the Quebec government should repatriate the powers of the CRTC to Quebec “to no longer depend on Ottawa” in these matters.

Teilor Stone

By Teilor Stone

Teilor Stone has been a reporter on the news desk since 2013. Before that she wrote about young adolescence and family dynamics for Styles and was the legal affairs correspondent for the Metro desk. Before joining Thesaxon , Teilor Stone worked as a staff writer at the Village Voice and a freelancer for Newsday, The Wall Street Journal, GQ and Mirabella. To get in touch, contact me through my teilor@nizhtimes.com 1-800-268-7116